FAQs
Ordering & Shipping
1. REQUEST: Contact our command center with the items you need in your inventory for your mission to take your brand to the Moon! (Feel free to browse our website to find what items are available).
2. PRESENT: Our team will curate a presentation for you based on your requests.
3. QUOTE: Once you have finalized your list, we will put together a quote for you.
4. DIGITAL MOCKUP: You will send your vector artwork to use and our team will create a digital mockup of all the products you are ordering.
5. APPROVAL: At this point you will review the quote and digital mockup and request any changes if necessary.
6. INVOICE: After approval, our team will send you an invoice.
7. PRODUCTION: You will pay the invoice and then your items will go into production! (*Rest assured, nothing will go into production without your approval and all your questions answered*).
8. SHIP: Your items will be shipped and tracking will be emailed to you.
9. DELIVERED: "The Eagle has landed!" (aka your goods have been delivered).
10. MISSION COMPLETE: Congratulations, you have completed your mission to take your brand to the Moon!
Production time varies per product ordered and are listed on the product detail page. Production times begin once the invoice is paid. Production days do not include shipping time. All production times are estimates and are not guaranteed.
Our team will notify you in the event of a backorder and provide an estimated stock date. We will help you select an alternate product if you have a deadline to meet.
You can request a rush service on an order for an additional cost. However, rush service production times and charges vary per product ordered. Contact our team for more information.
We are partnered with all major shipping carriers (UPS, Fedex, USPS, and DHL). We offer any shipping methods supported by these carriers. If you prefer a specific carrier or method, please let us know. If you prefer to use your shipping account, you will have the opportunity to enter your shipper and account number and you will be billed by that carrier for the order and any shipping charges on your order from us will be removed.
Yes. Drop shipments can be made to multiple locations, sometimes for an additional cost, depending on the order.
Most likely - depending on the product, which factory is decorating it, and your ship-to country.
Within the quote, we will provide you an estimate for Shipping and Handling charges. This estimate will be close to the final shipping charge. Final charges will be calculated by the chosen carrier (our default is the cheapest, which is usually the slowest method) based on the final weight and carton dimensions of your order at the time the order is paid for. Shipping charges change frequently. Note that for bulky or oversize items, the final Shipping and Handling fee may be more than the estimate provided if not paid for promptly.
Payment Methods, Credit Terms, Security, and Tax Information
We accept all major credit cards, direct bank/ACH transfers, and checks (only if you have an accounting department and have set up and been approved for payment terms). You can also request an open account. If you choose this option, we will automatically check with D&B to see if an account can be open. If you’re not listed with D&B or the listing is incomplete we will send a credit application. Please allow extra time for this credit checking process. Your order can’t go into production until your account has been opened. Our terms are Net 10, if approved. A finance charge of 1.5% per month (which is an ANNUAL PERCENTAGE RATE of 18%) will be added to accounts over 30 days.
Credit is not extended to: any business in existence 18 months or less, individuals, independent agents (such as insurance and real estate agents), non-commercial customers (such as non-profit organizations, churches, reunions, political candidates) and International customers (billing address outside U.S.).
If you are requesting in-house credit for a first order, production will not begin until credit is approved. If you already have a credit account, you will be invoiced after the order ships. We also offer an open account for most government and educational institutions. International customers please call for available payment options. All pricing reflects U.S. dollars, and all billing is processed in U.S. dollars.
We collect payment immediately unless you have an account or payment terms setup with us. Larger orders ($20,000+) will require a 50% deposit to begin production and the other 50% will be due upon the product shipping.
Yes. We follow strict industry protocols for the protection of your personal data. See our Privacy Policy for more information.
Yes, we must collect appropriate state, county and/or city sales/use tax for your "Ship To" address.
During your order process you will have the opportunity to tell us your order is tax-exempt. However, we must have your current tax exempt certificate on file to begin production. If we do not have a current certificate on file, please email your tax exempt certificate to info@89d.5ef.myftpupload.com by replying to the order confirmation email and attaching the file.
Artwork
VECTOR ART (preferably .ai file types) is the only format we accept. These file types are .ai, .pdf, .eps, .svg, .png. with a hi-resolution of at least 300 dpi (preferably 600 dpi or higher). For embroidery projects, we will need a digitized file type which is .dst. Keep in mind that if proper artwork is not submitted, it will cause delays in your order. If you need help with artwork, feel free to reach out to our team. We have the capability to vectorize files (convert bitmap to vector art) and digitize files (create embroidery stitch files) at an additional cost. If you would like graphics and logos developed from scratch, we are able to help you out as well!
Vector art is a file format that allows the artwork to be distorted without becoming pixelated. In contrast, a .jpg file format is bitmap and when distorted from its original size, it will pixelate along the edges and degrade the artwork.
Each product has a unique set of standard imprint colors. We may also be able to match RGB, CMYK, and PMS colors depending on the product and its decoration capabilities/limitations, which in some cases is at an additional cost to get the specialized ink.
An art preparation charge may be incurred if the artwork submitted doesn’t meet the factory’s standards for decorating, or if you are unable to provide artwork in our designated formats. Art specifications vary per product ordered.
You can email your artwork to info@89d.5ef.myftpupload.com along with the items you are requesting.
Yes, we keep your artwork on file to keep reorders and future orders on new products easy for you!
General Information
Minimum order quantities vary by product. Please refer to the individual product detail pages. In some cases, we can produce less than the minimum quantity shown, typically at additional expense.
Most of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art preparation charges. These are charges to create the screen, die or other necessary items to imprint your specific graphic. In some cases if you place an exact reorder for the same item you may not have to pay the set up charge again, other times there will be a small fee.
A screen charge is charged to transfer the art image to a screen used in silk-screening.
Digitizing is the process of converting printed artwork to a format that can be used in an embroidery machine.
Yes. You can typically imprint 1-4 (or more) colors per location but a 1-2 color screen print is most typical. You can typically embroider up to 9 colors per location. Full Color process imprinting is available on some products for photos and full color artwork. We will help you determine the best imprint method for your objective and budget. The product detail page shows the most popular imprinting options.
A run charge is the cost to run each piece under the sewing machine or silk-screening machine.
You may add, change or delete items from an order prior to it being produced. You will be responsible for any costs incurred after the order is placed. Once production has started, you will be responsible for the full purchase amount. Production will not begin until we’ve received your digital mockup approval.
Absolutely! We’re happy to send you a sample of an item(s) you’re considering. We send some samples free of charge and others may incur a cost, depending on the item. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. More costly samples may require a refundable deposit. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. Please note that samples are intended for clients evaluating a product for a planned future purchase. They are not intended for personal use. Some samples will have a random imprint; others will be imprint-free. Some samples are for review only, and are thus non-functioning. Samples may not be available for all products. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to!).
You will receive a digital mockup via email prior to the order being produced. We will require your approval via email before putting your order into production.
We may be able to secure a pre-production sample printed with your artwork before you commit to a full order for a cost.
Every effort is made to fill your order with the exact quantity ordered. However, due to standard industry imprinting processes, this is not always possible. We reserve the right to ship and bill up to 10% over or under the quantity ordered.
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. By placing your order you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity's intellectual property rights or trademarks, and you agree to hold harmless and fully indemnify Lunar Branding® for any legal issues that may arise from the use of any logos or other images associated with your order.
On some items, yes. Please contact us!
Yes. We combine decades of global sourcing experience with an international network of manufacturers and logistics resources to offer lower costs, increased customization and flexible delivery options for large custom projects. Typical projects appropriate for international sourcing are for orders of $5,000 or more and 60-120 days lead time. Learn more about Global Sourcing & Custom Designs & Manufacturing.
We like to keep things digital and you can browse our catalog online via our website www.lunarbranding.com
Once an approved order is imprinted or embroidered, it cannot be returned to the factory. In the unlikely event of a product defect, contact Customer Service within ten days of merchandise receipt for return instructions. Do not ship products you wish to return until you receive instructions from us.
Every order you place with Lunar Branding® comes with the most comprehensive product safety and social compliance protection available in our industry. We maintain over $1 million in product liability coverage on the products we sell. Our insurance certification is available upon request. We also require the most extensive indemnification certification from the manufacturers of our products for each of our clients. We will not put an order into production without certified compliance with all federal, state and local product safety laws. We work with the most trusted domestic and international product safety testing facilities. Product testing is available upon request, with costs absorbed by the Client. We recommend product testing where appropriate, based on the target recipients of each product, and the composition and decoration used on the product. In addition, we lead the industry in social compliance. We are active members of the Fair Labor Association (FLA), and maintain a regional and international auditing network for workplace safety at the point of manufacture for our products.
Yes, Lunar Branding® only provides items from suppliers which are Prop 65 compliance.